Frequently Asked Questions

Q: Can our company set up a corporate account?
A: Yes, we would love to hear from you. Corporate accounts make ordering simple and time efficient. Just contact our concierge service team at info@bowtyegifts.com to get started. We will make you look great.

Q: How far in advance should I place my Christmas order?
A: We suggest placing your order as early as possible and selecting a later date for delivery.

Q: Can we customize a gift?
A: Yes, of course. You know the recipient best, and if you want to customize your gift we would love to work with you to achieve this. Our custom boxes start at $75.00. For custom designs during the month of December please give us 48hrs to prepare your order before delivery. We cannot guarantee that this service will be available during the busy holiday season, but will do our best. Please contact us at info@bowtyegifts.com.

Q: Can we add our company’s promotional material to the gift or special items to a healing box?
A: Yes, we would be happy to accommodate this request. Contact our concierge service team to discuss further. There is no extra charge for this service if the items fit into the specified box for the gift chosen. If we require a larger box to accommodate your items, there would be a slight charge to cover box size price difference only.

Q: How much does it cost to add a message for the recipient?
A: It is free to add a message to the recipient. Simply fill in the box at check out and tell us what you would like to say. Please remember to add your name so they know who it is from. However, if you wish to add a special greeting card we have lots to choose from, and we would be happy to hand write your personalized note for you.

Q: What is your return policy?
A: If you are not completely satisfied with your purchase we will gladly return it, exchange it or give you a credit note. All you need to do is to contact us within 48hrs of delivery. All products should be in their original condition and have not been opened. Return gift, original receipt and packaging. After inspection of the gift you will be notified. Shipping charges are not refundable, and a 20% restocking fee will be applied. Please see full details on our Refund Policy page.

Q: What if my gift arrives damaged?
A: Please contact us within 48hrs of delivery of your gift to report your damaged shipment and to request a replacement or refund for any reason. Please contact us via phone during our regular business hours (Monday to Friday 8am-5pm), or email us at info@bowtyegifts.com. All merchandise authorized to be returned by Bow Tye Gifts must be in original packaging. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff. Returned gifts must be received within 10 days of receipt of the gift.

Q: What happens if I have to cancel my order?
A: Bow Tye Gifts takes pride in their professionalism, product quality, speed of service and shipping. With this in mind, we require that any cancellations to be made within 12 hours of order confirmation. Any orders not cancelled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 20% of the total order. The buyer will also be responsible for the shipping charges on any order that has actually been shipped prior to cancellation, as well as any return shipping costs. Shipping charges are non-refundable.
If the order is for same-day shipping, same restrictions apply as above, however, the cancelation must be done within 3 hours of the order.